Privacy Policy

1. Introduction

This Privacy Policy describes how Ralon ("we", "us", or "our"), operating from Jl. Wijaya II No. 92, 12160 Jakarta, Indonesia, collects, uses, and safeguards information provided by visitors to ralon.info (the "Site"). We are committed to handling personal information with care and transparency.

By accessing or using the Site, you acknowledge the practices described in this document. If you do not agree with any aspect of this policy, please discontinue use of the Site.

2. Information We Collect

We collect information in two ways: information you provide directly and information collected automatically when you use the Site.

2.1 Information You Provide

When you submit our contact form, we collect the name, email address, and message content you provide. This information is used solely to respond to your enquiry. We do not add contact form submissions to marketing lists without separate consent.

2.2 Information Collected Automatically

When you visit the Site, our servers and third-party analytics tools may automatically record certain information, including your IP address (in anonymised form), browser type and version, operating system, referral URL, pages visited, and time spent on pages. This information is used in aggregate form to understand how the Site is used and to improve content quality.

2.3 Cookies and Tracking Technologies

The Site uses cookies and similar technologies. For full details on the types of cookies used, their purpose, and how to manage preferences, please refer to our Cookie Policy.

3. How We Use Information

Information collected through this Site is used for the following purposes:

• Responding to enquiries and correspondence submitted through the contact form
• Analysing aggregate usage data to improve the editorial content and structure of the Site
• Ensuring the technical functioning and security of the Site
• Complying with applicable legal obligations

We do not sell, rent, or otherwise transfer personal information to third parties for commercial purposes.

4. Legal Basis for Processing

Where applicable under data protection law, the legal bases on which we rely to process personal information are:

• Consent — where you have provided explicit consent, such as accepting non-essential cookies
• Legitimate interests — for Site analytics and security, where these interests are not overridden by your rights
• Contractual necessity — to respond to enquiries you initiate through the contact form
• Legal obligation — where processing is necessary to comply with applicable law

5. Data Sharing and Third Parties

We may share information with the following categories of third parties, strictly for the purposes described:

Analytics providers: Aggregated, anonymised usage data may be processed by analytics services to help us understand site performance. These providers are contractually restricted from using data for their own purposes.

Hosting and infrastructure: The Site is hosted on servers operated by our infrastructure provider. Personal data may be stored on servers located within or outside Indonesia. Appropriate safeguards are in place for any cross-border data transfers.

Legal authorities: We may disclose information when required to do so by applicable law, court order, or regulatory authority.

We do not share personal information with advertisers or data brokers.

6. Data Retention

Contact form submissions are retained for the period necessary to respond to the enquiry and for a reasonable follow-up period, typically up to 24 months. Anonymised analytics data may be retained for longer periods for trend analysis. Where you request deletion of your data, we will action this request within 30 days, subject to any legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain types of processing
• The right to withdraw consent at any time (where processing is based on consent)
• The right to data portability, where technically feasible

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

8. Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or loss. These include HTTPS encryption for all data transmitted to and from the Site. However, no internet-based system can ensure absolute security, and we encourage users to take precautions when sharing information online.

9. Children's Privacy

The Site is intended for adult readers. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been inadvertently collected from a minor, we will delete it promptly. If you believe a minor has submitted information through the Site, please notify us at [email protected].

10. Links to Third-Party Sites

The Site may contain links to external websites not operated by Ralon. We are not responsible for the privacy practices of those sites and recommend reviewing their respective privacy notices before submitting any personal information.

11. Changes to This Policy

We may revise this Privacy Policy periodically. Material changes will be indicated by an updated date at the top of this page. Continued use of the Site following notification of changes constitutes acceptance of the revised policy.

12. Contact

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us: